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Terms & Conditions

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Terms and Conditions of Sale

The Terms Governing All Sales of Goods Supplied by
DPR Wholesalers Limited

DPR Wholesalers warehouse premises where orders are processed and supplied under these terms and conditions

These terms apply to all orders placed with DPR Wholesalers Limited, whether online, by phone, email, or in person

1. Introduction

These Terms and Conditions govern all sales of goods supplied by DPR Wholesalers Limited (referred to as "the Company", "we", "our", or "us") to any customer, business, retailer, trader, company, or organisation (referred to as "the Buyer", "you", or "your").

By placing an order with DPR Wholesalers Limited, whether online, by telephone, email, or in person, the Buyer agrees to be bound by these Terms and Conditions. These terms take precedence over any alternative terms proposed by the Buyer unless expressly agreed in writing by a Director of DPR Wholesalers Limited.

No employee, representative, or agent of the Company has authority to amend, alter, or waive these Terms and Conditions unless such changes are confirmed in writing by a Company Director.

2. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales.

Both parties agree that any disputes arising from the sale of goods or related agreements shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3. Acceptance of Orders

All orders submitted to DPR Wholesalers Limited are subject to acceptance by the Company.

The Company reserves the right to refuse, cancel, postpone, or amend any order at its discretion and without liability. Acceptance of an order does not guarantee availability of stock until the order has been processed and confirmed.

Placing an order constitutes acceptance of these Terms and Conditions in full.

4. Pricing

All prices are subject to change without prior notice.

While we make every effort to maintain consistent pricing, we reserve the right to adjust prices where necessary due to increases in manufacturing costs, labour costs, transportation expenses, import duties, exchange rate fluctuations, supplier price increases, or other factors beyond our control.

The applicable price will be the price confirmed at the time the order is accepted.

5. Delivery

Any delivery dates provided by the Company are estimates only and are given in good faith.

Although we will use reasonable efforts to meet estimated delivery times, we shall not be liable for delays resulting from circumstances beyond our control, including transport disruptions, supplier delays, adverse weather conditions, customs procedures, or force majeure events.

Delayed Delivery Shall Not Entitle the Buyer To

  • Cancel an order
  • Refuse delivery
  • Claim compensation
  • Withhold payment

The Company shall not be liable for partial or complete non-delivery where circumstances are beyond its reasonable control.

6. Transfer of Risk

Risk in the goods transfers to the Buyer immediately upon delivery to the Buyer's premises, nominated address, vehicle, carrier, or authorised representative.

Proof of delivery provided by our delivery partner, warehouse team, or driver shall be accepted as evidence that delivery has been completed.

7. Payment Terms

Unless otherwise agreed in writing, payment is due within 30 days from the date of delivery.

Orders may be withheld until payment has been received, authorised, or cleared.

Accepted Payment Methods

  • Bank transfer
  • Debit card
  • Credit card
  • Other approved payment methods

Any applicable payment surcharges will be clearly communicated before payment is processed.

8. Late Payments

If payment is not received by the due date, the Company reserves the right to charge interest on outstanding balances at a rate of 2% per month until full payment is received.

The Buyer shall also be responsible for any reasonable costs incurred in recovering overdue amounts, including legal fees, collection costs, and administrative expenses.

Where payment remains outstanding, the Company may suspend deliveries, terminate supply arrangements, or pursue legal action.

9. Refusal of Delivery

If the Buyer refuses delivery of all or part of an order, the Company may:

  • Charge storage fees
  • Charge redelivery costs
  • Require immediate payment
  • Resell the goods
  • Recover any losses resulting from the resale

Any shortfall between the resale value and the original contract value may be charged to the Buyer.

10. Product Descriptions and Samples

Where products are supplied based on samples, photographs, illustrations, or catalogue descriptions, reasonable variations in colour, finish, design, packaging, dimensions, or manufacturing specifications may occur.

Such variations shall not constitute a defect unless they render the product unsuitable for its intended purpose.

11. Returns and Claims

No goods may be returned without prior written authorisation from DPR Wholesalers Limited.

10 days
To Report Missing Deliveries
3 days
To Report Damaged Goods

Failure to notify us within these timeframes may affect our ability to investigate and process claims.

12. Retention of Title

Ownership of all goods supplied by DPR Wholesalers Limited shall remain with the Company until full payment has been received for the goods supplied, and any other outstanding sums owed by the Buyer.

Until ownership passes, the Buyer shall store goods separately and ensure they remain identifiable as the property of DPR Wholesalers Limited.

If payment becomes overdue, the Company reserves the right to recover goods that remain its property.

DPR Wholesalers warehouse premises, the registered trading address of DPR Wholesalers Limited

13. Buyer Warranties

By placing an order, the Buyer confirms that they are solvent and have no knowledge of circumstances that may result in insolvency proceedings, bankruptcy, administration, receivership, or liquidation.

14. Credit Checks

The Company reserves the right to conduct credit reference checks on business customers and company directors where appropriate.

Information obtained through credit reference agencies may be shared in accordance with applicable laws and industry practices.

15. Online Marketplace Sales

DPR Wholesalers Limited is an independent wholesale supplier and has no affiliation, partnership, or direct relationship with Amazon, eBay, Etsy, Walmart Marketplace, or any other online selling platform.

Buyers Are Solely Responsible For

  • Product listings
  • Pricing decisions
  • Platform compliance
  • Seller account management
  • Returns management
  • Customer service obligations

The Company accepts no responsibility for changes made by third-party marketplaces, including fee structures, policies, algorithms, account suspensions, selling restrictions, or pricing requirements.

16. No Sale or Return

Unless agreed in writing, all sales are final.

DPR Wholesalers Limited does not operate a sale-or-return policy. Unsold stock, marketplace returns, customer returns, or excess inventory remain the responsibility of the Buyer.

No refund, credit, or exchange will be provided unless required by law or agreed in writing by the Company.

17. General Provisions

Failure by the Company to enforce any provision of these Terms and Conditions at any time shall not be interpreted as a waiver of any rights.

If any provision is deemed unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. These Terms and Conditions represent the entire agreement between the Company and the Buyer concerning the sale of goods and supersede all previous discussions, agreements, and understandings.

Questions About Our Terms?

If you would like to discuss any part of these Terms and Conditions before placing an order, our team is happy to help.

Contact Us